Customer Support Specialist (work from home, west coast / mountain)
9/30/2015 12:24:00 PM
(This is a work from home position - mountain/west coast. Can be located in any city.)
Job Description – RevolutionEHR has an immediate opening for a Customer Support Specialist for its cloud-based, electronic health record and practice management solution for eyecare.
The primary responsibility of the support role is to be a “subject matter expert” on certain portions of our flagship product, RevolutionEHR. More specifically, you will be expected to:
- Support existing customers by answering questions via phone, email, and instant messaging.
- â€‹Create training videos and other content related to your areas of expertise.
- Host live webinars for which multiple customers may attend.
- Host one-on-one sessions with customers to provide guidance.
- Document all customer communications in our CRM program.
- Provide input to our product development team for future releases of the software.
Work environment - RevolutionEHR embraces a distributed, virtual work environment. As such, you will need to be highly independent, detail-oriented, and self-motivated. You will be required to work out of a home office and will need to travel infrequently to Madison, WI for meetings.
This position will be designated West Coast (9:00am to 6:00pm Pacific Time). Occasional Saturday hours may be required.
Experience - We are looking for individuals with a minimum of 3 years background in an eyecare practice setting. Experience in some or all of the following is beneficial:
- Patient scheduling
- Patient care in an optometric setting
- Optometric billing and coding
- Optical product ordering (Frames, Lenses, contact lenses, etc.)
- Optometric technician
Previous experience in a customer support role or a training role would be beneficial.
Experience with online technologies including email, instant messaging, salesforce.com, gotomeeting, and application sharing environments would be a plus.
Apply Online: https://localeyesite.com/job/customer-support-specialist-work-from-home-west-coast-mountain-0930-seattle-wa-6633
See more Ophthalmology Jobs, Optometry Jobs, and Optical Jobs at www.localeyesite.com
>>> Back to Jobs listing